Privacy Policy

We may collect personal information including but not limited to:

We may also collect information automatically through cookies and website analytics tools.

We collect information when you:

• place an order or booking;
• create an account;
• contact us;
• subscribe to updates;
• use our website;
• interact with customer support;
• make payments;
• participate in promotions or surveys.

Information may be collected directly from you or automatically through website technologies.

We collect personal information to:

• process bookings and orders;
• provide hire and delivery services;
• communicate with customers;
• process payments and refunds;
• manage customer accounts;
• send order or booking updates;
• improve our website and services;
• prevent fraud or misuse;
• comply with legal obligations.

Payments are processed using third-party payment providers including Stripe.

Payment providers may collect and process payment information in accordance with their own privacy policies and security standards.

We may send emails or SMS messages relating to:

• booking confirmations;
• order updates;
• delivery notifications;
• account-related communications;
• customer support responses;
• important service announcements.

We may also send promotional communications where permitted by law. You may unsubscribe from marketing communications at any time.

Our website may use:

• cookies;
• session tracking;
• analytics tools;
• performance monitoring tools.

These technologies help us:

• improve website functionality;
• understand website usage;
• personalise user experience;
• improve security and performance.

We may disclose personal information to:

• payment processors;
• delivery providers;
• IT and hosting providers;
• email/SMS service providers;
• professional advisers;
• government or regulatory authorities where legally required.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Security measures include:

No method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Customers are responsible for:

• maintaining confidentiality of account credentials;
• protecting passwords;
• notifying us of unauthorised access.

Party Buddy is not responsible for losses caused by unauthorised use of customer accounts where reasonable security precautions were not followed.

You may request access to personal information we hold about you. You may also request correction of inaccurate or outdated information.

We may require verification of identity before processing requests.

We retain personal information only for as long as reasonably necessary to:

• provide services;
• comply with legal obligations;
• resolve disputes;
• enforce agreements.

When information is no longer required, reasonable steps will be taken to securely destroy or de-identify it.

Our website may contain links to third-party websites or services.

Users should review third-party privacy policies separately.

Our services are not directed toward children under 18 years of age without parental or guardian involvement.

We do not knowingly collect personal information from children without appropriate consent.

Some service providers used by Party Buddy may store or process information outside Australia.

Reasonable steps are taken to ensure third-party providers maintain appropriate privacy and security standards.

Nothing in this Privacy Policy excludes any rights available under Australian privacy laws or the Australian Consumer Law.

Party Buddy may update this Privacy Policy at any time.

Updated versions will be published on our website and become effective immediately upon publication.

For privacy-related questions or requests, contact: